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General Help Login Help
 
 
  1. I can't sign in and/or I forgot my password?

  2. How do I subscribe to the daily email?

  3. I am subscribed, but I am not receiving the daily email.

  4. How do I unsubscribe from the daily email?

  5. How long do I have to purchase a deal?

  6. When do deals expire?

  7. What credit cards are accepted?

  8. How will this appear on my credit card bill?

  9. I have a dealsaver promo or credit code. How do I apply it to my account?

10. I'm trying to add a deal to my cart, but it is showing up blank?

11. How do I redeem a deal I purchased?

12. I accidentally marked a deal as redeemed. What do I do?

13. What if I can't print out my Certificate?

14. Can I request a refund for unused deal purchases?

15. How does the "Get Yours Free" promo work?

16. How does the "Refer two friends, get $10 in deal bucks" promotion work?

17. What do I do if there is a dispute with the store?

18. What happens if a place goes out of business?

19. How do I get my company's deal on dealsaver.com, or refer one of my favorite businesses I visit, to dealsaver.com?

20. How can I just speak to someone at dealsaver.com?

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1. I can't sign in and/or I forgot my password?
Click here to reset your password.
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2. How do I subscribe to the daily email?
To subscribe to the daily email, simply enter your email address in the Deals Email sign-up box at Columbia's dealsaver site that is located underneath the site's logo, and then click "subscribe." You can also subscribe by registering for the site. Click on the "Login" icon in the top right of the page and the "Register Now" link that appears at the bottom of the panel that appears.
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3. I am subscribed, but I am not receiving the daily email.
Check your spam filter and make sure to add our newsletter's email address columbia.sc@dealsaver.com to your email contact list.
Still not receiving it? Please contact us.
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4. How do I unsubscribe from the daily email?
Click the "opt-out of this newsletter" link that is located at the bottom of the email.
You can also unsubscribe if you are logged in to the site and click your name in the top right of the page and then click on the "My Account" link that appears in the drop down. You can then uncheck the check box for the daily deals email.
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5. How long do I have to purchase a deal?
The length of time that deals are available varies. Please check the individual deal's description.
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6. When do deals expire?
The length of time that a particular promotion expires varies. Please check the individual deal's description. The promotional value's expiration date is listed under "restrictions", otherwise the paid value of the deal expires with the merchant five (5) years after purchase.
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7. What credit cards are accepted?
Visa, MasterCard, Discover and American Express.
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8. How will this order appear on my credit card?
For Visa and Mastercard, “COLUMBIA dealsaver’’ will appear on your statement.
For Discover and American Express, "ONLINE PHOTOS & CONTESTS" will appear on your statement.
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9. I have a dealsaver promo or credit code. How do I apply it to my account?
You must first be signed in to the site. Then click your name in the top right of the page and then click on the "Redeem Credits" link that appears in the drop down. Enter your code in the space provide. Note you must enter your code exactly as it was given to you. Letters within the codes are case-sensitive.
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10. I'm trying to add a deal to my cart, but it is showing up blank?
We apologize for the trouble you are experiencing. Please try one of these troubleshooting tips:

• Try logging out of the website and log back in. You may also need to log out and delete your cookies/cache (temporary internet files) and then log back in to the website. Click here for information about deleting cookies.

• The problem may also be associated with a setting on your web browser. Under the tools section-> internet options-> security you will see a setting for third party cookies. You may try lowering this setting to allow cookies to be set.

• You may try updating your current browser, or using a different browser such as Google Chrome or Firefox

• The error could also be associated with having root security certificates that are out of date. You can update these from Microsoft from the following locations: For Vista or Windows 7, click here; for Windows XP, click here.

• If none of these tips work, please contact us.
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11. How do I redeem a deal I purchased?
There are two ways:
1. Print out your deal Certificate (available via the "my deals" link when you are logged in) and show your Certificate to the merchant.
2. Go to Columbia's dealsaver site on your mobile phone, log in to the site, click on "my deals" and show your phone to the merchant.
Remember, good dealsaver customers tip on the full amount of the bill before the deal Certificate is applied.
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12. I accidentally marked a deal as redeemed. What do I do?
Please contact us. Please include your order ID and Certificate ID in your communication.
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13. What if I can't print out my Certificate?
Please contact us. Please include your order ID and Certificate ID in your communication.
You can also use your mobile phone by going to Columbia's dealsaver site, logging in to the site, and then clicking on "my deals" and show your phone to the merchant.
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14. Can I request a refund for for unused Certificates?
Please refer to the deal's description page and the Certificate's restrictions, or contact the merchant directly regarding their refund or return policies. You can access the deal's original description page in several ways:
• Referring to your printed Certificate and accompanying information on the printout.
• In your purchase history area by logging in and clicking the My Deals link in the dropdown next to your name in the upper right area of the page.
• Searching for the deal from the All Deals or Past Deals sections on the website.
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15. How does the "Get Yours Free" promotion work?
On certain deals there may be a "Get Yours Free" button on the deal's detail page in the description area. If a deal you purchase features this promotion, you'll be given a unique referral link to share with friends. You can post your link anywhere you like - Twitter, Facebook, on your blog, in an email, etc. When the specified number (usually 3) of your friends buy the same deal by clicking on your referral link, you'll get the deal you purchased for free! Note: If you purchased more than one deal, you'll only get one for free. The referral link only works for friends that do not live in the same household as you. Sharing the link with someone that lives in the same household is not considered a referral. We are not responsible if your friend does not properly complete their purchase from your referral link.
Problems with your referral link? Please contact us.
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16. How does the "Refer two friends, get $10 in deal bucks" promotion work?
When this promotion is active (you'll see the promotion in a banner near the top of Columbia's dealsaver site homepage), you'll be provided with a unique referral link reserved just for you when you click on the banner. Only registered users can get deal bucks, please login & register if you have not done so already! Then, share this refferal link with all your friends. When two of your friends then sign up for Columbia's dealsaver site via your unique referral link and they make their first purchase on Columbia's dealsaver site within 30 days of their registration, you'll earn $10 in deal bucks. Your friends need to be a new sign-up on Columbia's dealsaver site and not members of your household, or it won't count. It's that easy and there is no limit to the amount of deal bucks that you can earn! You can then apply the deal bucks you've earned on future Columbia's dealsaver site purchases. If you've signed up for dealsaver in more than one city, your login and referral code is unique to each city's site, so your bucks can only be used on the dealsaver city's site that awarded you the bucks. Deal bucks will expire 365 days after they are earned, so use them fast!
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17. What do I do if there is a dispute with the store?
Store owners are eager for your business, so try and work it out with them directly. If you still have a problem, please contact us.
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18. What happens if a place goes out of business?
dealsaver.com stands behind all deals. You will receive credit for a future purchase for the paid value of your deal Certificate you purchased where the merchant goes out of business before the expiration of the deal's promotional value. Please contact us.
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19. How do I get my company's deal on dealsaver.com, or refer one of my favorite businesses I go to dealsaver.com?
Please contact us. You can also call our representatives from our Contact Us help page.
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20. How can I just speak to someone at dealsaver.com?
You can call directly to our representatives from our Contact Us help page.
If you're still not sure who to speak with, please call the dealsaver Columbia Support Center at 803-771-8338, Monday through Friday during regular business hours.
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